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Privacy Policy

The “Privacy Policy” presented here explains how Clínica Médica Augusto Neves Saúde Lda., processes the personal data collected directly from its Users.

Clínica Augusto Neves Saúde, Lda. is the data controller with respect to the processing of Personal Data in accordance with applicable law.

Typology of information collected by administrative services


The Personal Data that we collect  and that are described in this section include the information that the User provides us, as well as the information that we automatically collect through the RNU (National User Registry) and/or Citizen Card ., as well as cards presented by the User referring to Health Insurance or other entities responsible for the payment or contribution to health expenses, such as ADSE, SAMS, or others. 

Typology of information collected by the clinical staff


All doctors, nurses and other health professionals are subject to professional secrecy in the exercise of their activity, so all data collected by these professionals is solely and exclusively intended for the execution of the best clinical evaluation, with access to this data being unique and exclusively by them, as their access presupposes the use of a username and access key to the computer program for recording data.

Use given to your information


Administrative data is used to be able to contact you, and also, if applicable,  to receive the recipes, either in your email or by message on your mobile phone. These data may also be used to send alerts, changes to the date or time of consultation, reminders, congratulations, quality surveys.

You may receive  offers relating to products or services from Augusto Neves Saúde, Lda., invitations to participate in surveys about our services or notifications of congratulations. In such cases, we will use your contact details to send you marketing information. Under no circumstances will your personal information be provided to third parties or other companies.

Data processing and respective legal basis


According to European data protection laws, all entities must have a legal basis to process your personal data. In each specific case, the applicable legal basis will depend on the specific purpose, among those described above, as only for these Augusto Neves Saúde, Lda. will process your personal data.

Augusto Neves Saúde, Lda., may process your personal data based on its legitimate interests, to send you communications about products and services, educational opportunities and scientific research. You have the right to request the cancellation of this type of processing of your personal data, and for this purpose, you must contact us through one of the means disclosed as described in the “User Privacy Options” section.


information sharing


In some limited circumstances, Augusto Neves Saúde, Lda., may have to disclose your personal data to comply with an obligation or court order, such as complying with communication obligations before the competent regulatory authorities regarding mandatory reporting diseases. In such cases, we will take steps to protect your personal data to the extent possible.

We also reserve the right to use personal data to investigate and process Users who break our rules or who adopt illegal or harmful behavior either to Augusto Neves Saúde, Lda., to third parties or to third parties' assets.

We do not sell or rent personal data to third parties for marketing purposes.

We share your personal data with other health services, whenever this is essential within the exclusive scope of providing health care, namely diagnosis or treatment.

Possible changes to the organization of Augusto Neves Saúde, Lda.


If Augusto Neves Saúde, Lda., decides to reorganize or dispose of its business through sale, merger or acquisition, it may share its personal data with buyers, and all clinical and confidential data will only have access to the clinical staff. Users' personal data may only be processed by the eventual buyer in accordance with this Privacy Statement.

In the event that Augusto Neves Saúde, Lda decides to terminate, your data may be sent to a  General Health Directorate (DGS) or other body(ies) to which the Law expressly obliges or will oblige.

Processing of personal data of minors


The processing of personal data of minors is the same as that of adults, with the exception of:

1. Under no circumstances may minor Users be contacted directly to  receive the recipes, either in your email, or by message on your mobile phone or marketing campaigns.

2. All alerts, changes to the appointment date or time or reminders will be sent to the email or mobile phone of the parent accompanying the minor to the appointment or to the non-parent citizen who holds parental authority.

privacy options


Users of Augusto Neves Saúde, Lda. have the right, in accordance with the legislation in force, to the following:

1.  View and receive a copy of the personal data we hold about you;

2.  Request any corrections to your personal data that are incorrect or incomplete;

3.  Request the deletion of your personal data or restriction of data processing, or oppose the processing of your personal data for marketing purposes and/or quality surveys;


To request access to your personal data, to submit an issue, complaint or correction request, or to cancel participation in specific programs, please contact us in writing at the following addresses:

Physical address: Praceta Doutor António Albuquerque Pinho, 4 A r/c

          _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_        3850-055 Albergaria-a- Old


Changes to the privacy policy


Personal data will only be used as described in this Privacy Policy in the wording in effect when the information is collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes made to this Privacy Policy will be reflected on this page with a new effective date. 

Effective Date: April 5, 2021


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